Core Forge Global — Legal & Compliance Suite

Last Updated: 12/28/2025

1. Terms & Conditions

Last Updated: 12/28/2025

Core Forge Global (“we,” “our,” “us”) provides a suite of modular business applications (“Apps”) and related services (“Platform”). By accessing or using the Platform, you agree to these Terms & Conditions.

Key Points

• Use the Platform only for lawful business purposes
• Maintain account security
• Features may change or be discontinued
• Payments are non‑refundable unless required by law
• Intellectual property belongs to Core Forge Global
• Third‑party integrations are used at your own risk
• Platform is provided “as is”
• Liability is limited
• Terms may be updated at any time

2. Privacy Policy

Last Updated: 12/28/2025

This Privacy Policy explains how Core Forge Global collects, uses, stores, and protects your information when you use our Platform.

Information We Collect

• Account Data: name, email, business details
• Usage Data: app activity, device information, analytics
• Transactional Data: subscription details, invoices
• Integration Data: information shared through connected third‑party services

How We Use Your Information

• To operate and improve our Apps
• To provide customer support
• To process payments and subscriptions
• To enhance security and prevent fraud
• To personalize your experience
• To comply with legal obligations

Data Sharing

We may share data with:

• Hosting providers
• Analytics services
• Payment processors
• Third‑party integrations you authorize
• Legal authorities when required

We never sell your personal data.

Data Security

We use encryption, access controls, and monitoring to protect your information.

Your Rights

Depending on your region, you may have rights to:

• Access your data
• Correct your data
• Delete your data
• Export your data
• Restrict processing

Contact

For privacy questions: CoreForgeGlobal@Jiku.Shop

3. Refund Policy

Last Updated: 12/28/2025

Core Forge Global operates on a subscription‑based model.

Refund Eligibility

Refunds may be issued only when:

• Required by applicable law
• A duplicate payment occurred
• A technical billing error occurred

Non‑Refundable Items

• Monthly or annual subscriptions
• Add‑on Apps
• Setup, onboarding, or consulting fees
• Partial subscription periods

Cancellations

You may cancel at any time. Your subscription remains active until the end of the billing cycle.

How to Request a Refund

Email CoreForgeGlobal@Jiku.Shop with:

• Account email
• Transaction ID
• Reason for request

4. Service Level Agreement (SLA)

Last Updated: 12/28/2025

This SLA outlines the service commitments for Core Forge Global’s Platform.

1. Uptime Guarantee

We target 99.5% uptime monthly, excluding:

• Scheduled maintenance
• Force majeure events
• Third‑party outages

2. Support Response Times

• Critical Issues: within 4 hours
• High Priority: within 12 hours
• Standard Requests: within 24–48 hours

3. Maintenance

We may perform scheduled maintenance with prior notice.

4. Exclusions

This SLA does not apply to:

• User‑caused issues
• Third‑party integrations
• Beta or experimental features

5. Remedies

If uptime falls below the guarantee, eligible customers may receive service credits applied to future billing cycles.

5. Cookie Policy

Last Updated: 12/28/2025

This Cookie Policy explains how Core Forge Global uses cookies and similar technologies.

What Cookies We Use

• Essential Cookies: login, security, core functionality
• Analytics Cookies: usage tracking, performance insights
• Preference Cookies: saves settings and UI preferences
• Marketing Cookies: only used if you opt‑in

Why We Use Cookies

• Improve platform performance
• Personalize user experience
• Analyze app usage
• Support authentication

Managing Cookies

You can disable cookies in your browser settings, but some features may not function properly.

6. Data Processing Agreement (DPA)

Last Updated: 12/28/2025

This DPA governs how Core Forge Global processes personal data on behalf of customers.

1. Roles

• Customer: Data Controller
• Core Forge Global: Data Processor

2. Processor Obligations

We will:

• Process data only under customer instructions
• Maintain industry‑standard security measures
• Ensure confidentiality of personnel
• Assist with data subject requests
• Notify customers of data breaches without undue delay

3. Sub‑Processors

We may use vetted third‑party sub‑processors for:

• Hosting
• Analytics
• Email delivery
• Payment processing

A list is available upon request.

4. Data Transfers

Data may be processed in the United States or other regions with adequate protections.

5. Data Retention

We retain data only as long as necessary for service delivery or legal compliance.

6. Termination

Upon termination, customers may request:

• Data export
• Data deletion

🔐 Compliance Statement

Core Forge Global is committed to protecting your privacy and ensuring compliance with global data protection regulations, including:

• GDPR (EU)
• CCPA (California)
• HIPAA (USA, where applicable)

GDPR Compliance (EU Users)

EU users have the right to:

• Access, correct, or delete personal data
• Restrict or object to processing
• Request data portability
• Withdraw consent
• File complaints with a Data Protection Authority

We process data under lawful bases such as consent, contract performance, and legitimate interest. International transfers use standard contractual clauses or equivalent safeguards.

CCPA Compliance (California Residents)

California residents have the right to:

• Know what personal information we collect
• Request deletion
• Opt out of data sale (we do not sell data)
• Access a copy of their data
• Be free from discrimination for exercising rights

Requests may be submitted to CoreForgeGlobal@Jiku.Shop.

HIPAA Compliance (Health Data)

If health‑related data is processed, we follow HIPAA standards for:

• Encryption and secure storage
• Role‑based access
• Breach notifications
• Business Associate Agreements (BAAs)

We do not use or disclose PHI except as permitted by law or contract.

Data Protection Measures

• End‑to‑end encryption
• Role‑based access
• Secure cloud infrastructure
• Regular audits and vulnerability scans
• Incident response protocols

Contact for Compliance Requests

Core Forge Global Compliance Team Email: CoreForgeGlobal@Jiku.Shop Subject: “Data Protection Request”