EU Countries, America, Russia include custom, customers do not need to pay any custom.Other countries please kindly confirm with us.

FAQ

1. Whether global free shipping or not ?

Answer :It is not global free shipping .due to Express company’s different charge standard in different countries, so we just provide part of country free shipping.

2.Why i need pay remote area fees ?

Answer : Due to Express company (DHL, FedEx,UPS , EMS etc) delimit different areas as remote area based their standard. so we do not know whether your address is a remote area before we get your address information . so, if your address is remote area , need pay remote area fees .

3.Why my order always do not have detailed tracking information ?

Answer: after you finished payment , we need 1-3 days handle order ,then send to Express company . Express company need check and records ,then arrange delivery . as normal, it needs 3-5 days update first tracking information . if there is no informations within 7-10 days .Please contact us.

4..How many days I will receive my printer ?

Answer : normally , after update first tracking information, it needs 5-10 days .

EU Countries, America, Singapore, Japan,Malaysia, Australia,South Korea include custom, customers do not need to pay any custom.Others please kindly confirm with us.

About packing:

Modular packaging,all-in-one 3d printer in box,scientific packaging design, each part carefully protected to ensure safe arrival.

About Warranty Terms:

A: Ans1, All the 3d printers have 1 year guarantee, the extruder parts have 3 months warranty. If your purchases do not meet merchantable quality, fitness for purpose or match the description, we will send you free replacement if it still within the warranty time.
2, For wrongly-shipped items, please contact us in 48 hours after delivery. We will arrange to deliver the correct items or return all your payment.
3, For defective of faulty products, please take photos or videos, we would resend or refund after confirmation.

About feedback:

1,If you are satisfied with 3d printer kits,please leave a positive feedback to us. Thanks in advance

2,If you are not satisfied for any reason,please contact us before leaving feedback,we will work with you to help you solving any problem until you are satisfied.

MakerPi 3d was established in 2012. In sustainable development, we have accumulated rich experience in hardware communication research and believe that 3d printing technology can change life. Our professional R&D team can supply the client with innovation technology and professional hardware solutions.
MakerPi 3d printer is a National high-tech enterprise, has certificated ISO9001 qualified system. We’re one of the few manufactures that have the independent capacity of R&D.

After years of technical and service precipitation , we have won the high praise from the users and distributors in Europe, America, Japan, Southeast Asian and so on. Our achievement comes from continuous innovation, superb technology and quality service. Through efforts, this technology will serve us better and change our life.