Refund Policy for Jiku.Shop

Effective Date: July 7, 2023

Thank you for shopping at Jiku.Shop. We want you to be completely satisfied with your purchase, and we understand that sometimes situations may arise where a refund or return is necessary. This Refund Policy outlines the terms and conditions for requesting a refund or return on products purchased from our e-commerce site.

  1. Eligibility for Refund/Return:
    1.1. To be eligible for a refund or return, you must have purchased the product directly from Jiku.Shop.
    1.2. The product must be in its original condition and packaging, with all tags and labels attached.
    1.3. Certain products, such as perishable goods, personalized items, or digital downloads, may not be eligible for a refund or return. Please refer to the specific product page for details.
  2. Refund/Return Period:
    2.1. You may request a refund or return within 3 days from the date of delivery.
    2.2. After the 3-day period, we reserve the right to deny refund or return requests.
  3. Refund/Return Process:
    3.1. To initiate a refund or return, please contact our customer support team at jiku.shop101@gmail.com or call us at ‪(570) 661-9058‬, and provide the following information:
    • Order number
    • Reason for refund/return
    • Condition of the product
      3.2. Our customer support team will review your request and provide you with instructions on how to proceed.
      3.3. If your request is approved, we will provide you with a return shipping address (if applicable) and any additional instructions.
      3.4. You are responsible for the return shipping costs unless otherwise specified by Jiku.Shop.
  4. Refund Options:
    4.1. Upon receiving the returned product and confirming its condition, we will initiate the refund process.
    4.2. The refund will be issued to the original payment method used during the purchase.
    4.3. Depending on your payment provider’s policies, it may take 5-7 business days for the refund to be reflected in your account.
  5. Non-Refundable Items:
    5.1. The following items are generally non-refundable unless otherwise specified:
    • Perishable goods
    • Personalized/customized items
    • Digital downloads or services
    • Gift cards or vouchers
  6. Damaged or Defective Items:
    6.1. If you receive a damaged or defective product, please contact our customer support team within 3 days of receiving the item.
    6.2. We may request supporting evidence, such as photographs or videos, to assess the issue.
    6.3. Once we verify the damage or defect, we will provide you with further instructions, which may include a refund, replacement, or repair.
  7. Changes to the Refund Policy:
    7.1. Jiku.Shop reserves the right to modify or update this Refund Policy at any time without prior notice.
    7.2. Any changes to the policy will be effective immediately upon posting on our website.

Please note that this Refund Policy is an integral part of our Terms and Conditions, which you agree to by using our website and making a purchase.

If you have any questions or need further clarification regarding our refund policy, please contact our customer support team at jiku.shop101@gmail.com or call us at ‪(570) 661-9058‬.

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